Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe
Churn Reduction User Picture
Risk
Safe

Sparked Platform Clients:

What is Retention Radar?

Retention Radar is a powerful software product that identifies, understands, and retains customers who are likely to churn. In other words, we tell you who might leave, why they’re going, and how to save them. We utilize a sophisticated machine learning tool that analyzes customer actions, purchase history, social media activity, natural language processing, sentiment, and other factors that keep customers happy, or leads them out the door. Then we individualize, automate, and optimize the “next best action”, resulting in increased retention and customer lifetime value.

How You Win

  • Identify customers who might churn

    You know that some customers will quit your service, stop buying your product, or never return to your website. But which ones? Our powerful predictive analytics tool will identify them for you and rate their “risk” to leave.

  • 💿

    Pinpoint why they might go

    You want to know who is staying or leaving and you need to know why. We’ll identify the drivers that lead to customer success, and customer churn, by individual and overall. We also rate each by how influential each driver is in determining their decision.

  • Optimize your ability to keep them

    We identify the best save tactic for each individual user and automate deployment so you’re assured that your efforts to keep each individual customer has the highest likelihood of success. Once they’re back onboard, we can also execute the optimal plan to ensure they stay with you.

  • Prevent future churn

    The cost- and time-efficiencies of retaining customers is compelling as a fractional increase in retention has profound effects on earnings. The bottomline is that Sparked will help you keep more customers, increase the lifetime value of each one, and make sure the relationship is a lasting one.

Churn Reduction

Customer Teams Sparked not only helps you retain customers, we help you engage them too!

See how Customer Teams keeps your customers active, involved, and loyal.

Sparked has been featured in:

Sparked